Offender Telephone System

The North Carolina Department of Adult Correction has a contract with GTL to provide phone service for offenders to communicate with families and friends.  If an individual wishes to purchase phone time (for themselves or an offender), they may do so by using the services offered through ConnectNetwork. ConnectNetwork is GTL's authorized deposit and account management portal. Available deposit methods are listed below: 

AdvancePay Prepaid Telephone Accounts

AdvancePay prepaid calling works by placing money on your phone number so that when an offender calls you, the funds are deducted from the balance on your prepaid account.  Detailed account setup instructions are available here.

You have two options to set up or fund a prepaid account with Connect Network:

Web – Visit to create a prepaid telephone account, add funds to prepaid telephone accounts, view balances, and more. 

Phone – Call 1-800-483-8314 to create or add funds to an AdvancePay prepaid telephone account

Western Union – Payments to your GTL AdvancePay account may be made by visiting your local Western Union.

Mail – Payments made to your GTL AdvancePay account may also be made by check or money order. Send payments to:

AdvancePay Service Department
PO Box 911722
Denver, Colorado 80291-1722

Offender Phone Debit Accounts

ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an offender's PIN debit phone account. Once funds have been deposited, the deposit is credited to the offender and may be used to make phone calls to any allowed phone number. Detailed account setup instructions are available here.

Offenders are able to check their account balance at any time. Once the offender starts to make a call, they are given an option to check account balance or make a call.

To set up or fund an offender phone account, visit, 24 hours a day, 7 days a week

For international customers

If you would like to set up your account from a location outside the U.S., please contact AdvancePay International customer service division (GTL AdvancePay International:  1-888-216-7423 or email: for additional information.

Monthly statements are not mailed by GTL, but can be requested by contacting the Customer Service Department.

Call Type Miles Rate

Local and Long Distance

    All .10 per minute




International Inmate Call Rates                     

Additional Service Details:

  • Applicable state and federal taxes apply to all calls
  • All offender calls are timed for 15 minutes
  • Calls to cell phones disconnected prematurely will not be reimbursed
  • Offenders must have enough funds in their debit account for the call cost.    
Additional Charge Description Fee

Fee for automated payment for credit card, debit card, and bill processing fees                

$3.00 per use

Fee for payment using live operator

$5.94 per use

Fee for paper bill/statement

$2.00 per use

Fee for use of third-party money transmitter (e.g., MoneyGram, Western Union, credit card processing, transfers from third-party commissary accounts

Exact fee from the third-party provider passed through directly to customers with no markup

  • GTL accepts Visa, MasterCard, and Discover sponsored Debit/Credit Cards.

Useful Links

Service Provider Link
Connect Network (
Western Union Global Tel*Link Transfer
English and En espanõl Cash Transfer Forms, Additional pass through fees are imposed by Western Union if a customer chooses to utilize their system to fund prepay accounts.