Prison tablets
The North Carolina Department of Adult Correction has a contract with ViaPath/GTL to provide tablet services for offenders to communicate with families and friends. Electronic tablets also provide a way to make phone calls, send text messages, receive digitized mail, access educational and self-help resources and entertainment content. Electronic kiosks and wall phones are also available as alternatives to tablets.
Tablets
Electronic tablets allow people incarcerated in NCDAC facilities to communicate with family and friends by phone or texting, receive their mail, access educational and self-help resources and entertainment content.
AdvancePay Prepaid Telephone Accounts
To purchase phone time for yourself or someone in prison, visit ConnectNetwork, ViaPath's authorized deposit and account management portal. Available deposit methods are listed below:
AdvancePay prepaid calling works by placing money on your phone number so that when an offender calls you, the funds are deducted from the balance on your prepaid account. Detailed account setup instructions are available here.
You have several options to set up or fund a prepaid account with Connect Network:
 | Online at ConnectNetwork.com |
 | ConnectNetwork Mobile App |
 | Toll-Free Phone Call 1-800-483-8314 to create or add funds to an AdvancePay prepaid telephone account |
 | Western Union |
| Mail AdvancePay Service Department |
Video Relay Service for Deaf or Hard of Hearing Friends and Family
Phone Debit Accounts
ConnectNetwork PIN Debit accounts allow you to make deposits to an incarcerated person's PIN debit phone account. Once funds have been deposited, the deposit is credited to the account and may be used to make phone calls to any allowed phone number. Detailed account setup instructions are available here.
Incarcerated people are able to check their account balance. When a call begins, they are given an option to check account balance or make a call.
To set up or fund a phone account, visit www.ConnectNetwork.com, 24 hours a day, 7 days a week
For international customers
If you would like to set up your account from a location outside the U.S., please contact AdvancePay International customer service division ( AdvancePay International: 1-888-216-7423 or email: AdvancePayInternational@gtl.net) for additional information.
Monthly statements are not mailed, but can be requested by contacting the Customer Service Department.
| Call Type | Miles | Rate |
|---|---|---|
Local and Long Distance | All | .10 per minute |
Additional Service Details:
- Applicable state and federal taxes apply to all calls
- All offender calls are timed for 15 minutes
- Calls to cell phones disconnected prematurely will not be reimbursed
- Offenders must have enough funds in their debit account for the call cost.
| Additional Charge Description | Fee |
|---|---|
Fee for automated payment for credit card, debit card, and bill processing fees | $3.00 per use |
Fee for payment using live operator | $5.94 per use |
Fee for paper bill/statement | $2.00 per use |
Fee for use of third-party money transmitter (e.g., MoneyGram, Western Union, credit card processing, transfers from third-party commissary accounts | Exact fee from the third-party provider passed through directly to customers with no markup |
- ViaPath/GTL accepts Visa, MasterCard, and Discover cards.
Funds for tablet entertainment minutes
People in prison can buy minutes for tablet entertainment options at the prison canteen, using funds from their trust account.
For information on how to send funds to someone's trust account, visit our Send Money page.